MTB Protectives Archives - Austin Bike Farm

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Bike Farm

4.7

Based on 267 reviews

Beatriz Vergara Aller

22:51 23 Nov 21

Bike Farm is my place to go. I have purchased new and used bikes and the experience has been 5/5 every time. Staff is friendly, attentive, helpful, and always on point. Sales floor staff is very concern about your type of riding and your needs and will work with you until they find what you were looking for and on your price range! There is always a great and big selection of used and new bikes, and sales floor people are specialized and ride themselves, so they know what you need! Plus, you can try the bike before purchasing, which for me is a must. Mechanics are overly professional, I always take my bikes there for any need I have. If something unexpected comes up while they are repairing the bike, they will let you know before they proceed. Always on time and they would walk you through the repairs when you pick up the bike. You can tell they all love their work and what they do. Great people and great service. Won't change Bike Farm for anyhing else.

Ashley Hicks

14:54 13 Nov 21

I really liked supporting this place, but after my last two service experiences, I’ll not be returning. My old road bike was assessed for a $100 ‘Old Major Tune Up’. It’s definitely an older bike but I’ve seen a lot of great work there and felt they would do a decent job. For my 1st Bike Farm repair, I was quoted $50 so for $100– I figured I’d be getting a pretty stellar set up. I went to pick up my bike and noticed that it still had a lot of grime and dirt and even cobwebs under my seat! Furthermore, the repair was not consistent with the labor description. I’m not sure anything else was actually repaired on my bike except for my chain. I felt like my first $50 repair was actually better than this one! I called to speak with management about my service discrepancies. They were kind and receptive to the feedback and offered to reach out and verify the labor with the person that was assigned my bike. They called me back only to dismiss my assessment and confirm the itemized labor I’d received. They extended an invite to revisit them saying they could ‘give my bike another wash if it needs that.’ I was very underwhelmed at the lack of accountability and would have preferred a $100 refund for my over quoted and under serviced bike. To make matters worse, just last night — 4 days after pick up, my front tire deflated due to it being over aired! I have not even been able to enjoy one ride since servicing my bike, but will now need to put in even more labor myself. The guys are nice enough that I’m sure they would probably fix it if I took it by today, but it’s just not worth my investment and I’ve lost faith in their process. This is now the 2ND time I’ve had a trash, overvalued repair experience with Bike Farm and absolutely the very last. I’ll be visiting The Peddler or Tsunami Bikes moving forward. Didn’t we almost have it all, Bike Farm! ✌🏾

K Ross

22:01 19 Oct 21

I don’t rate often, and when I do I’m picky. Bike Farm service folks are 2nd to none, all of them. Responsive, helpful, and genuinely want to help you and keep you rolling. Not intimidating in the least for a ‘Fred’ like me. Nicest, most helpful shop of any kind, … bike shop or other.

Michael Wade

23:15 20 Sep 21

Friendly, attentive, patient staff. Answered all of my questions and gave an honest assessment of my bike without being pushy at all. Totally recommend - great shop!

Matthew Slaski

20:01 04 Sep 21

I contacted the staff to see if they would be interested in buying my Cervelo bicycle. I came in on Saturday and spoke to the staff that buys bicycles they asked me what I would value the bicycle. I gave them a price and they agreed with my value. I would highly recommend to use their service to sell your bicycle.

Julie Graf

14:44 30 Aug 21

They didn't have the part I needed, but--even better!--they were able to fix the broken one from my bike, for less than the cost of a new part. Reusing the part made me feel good about being less wasteful! The guys in the service area are super friendly and helpful every time I've been there. They clearly just want to see everyone happy on bikes. And there's a TON of inventory available in the shop.

Cory Rutherford

23:34 19 Jul 21

Was out at Reveille Ranch yesterday and my riding buddy took a pretty bad spill. Turns out he broke his collar bone. Just wanted to say a special thank you to Brent with bike farm for letting me use stuff from your first aid kit to get him cleaned up. We will come back to see you again soon. I love the shop in Austin. The whole bike farm crew is awesome. Thanks again for your help Brent.

Katlyn Stockslager

20:20 07 Jul 21

Awesome bike shop. Whether you want a budget friendly bike or a fancier ride, I'd recommend Bike Farm. Brent was incredibly helpful and knowledgeable. He respected my budget and found bikes that fit my needs. He also showed me how to remove the front wheel before putting it into my car so I was able to put it back together without any issues. Friendly and courteous staff that doesn't push you for the sale and a wide selection of bikes. Go here before you drop $2k at REI.

Jason Belisha

03:17 07 Jul 21

Derrick was extremely helpful. My bike was stolen today and I needed a replacement. Within 5 minutes Derrick had me on a used bike which met my criteria perfectly. Priced fairly and outfitted with my preferred pedals & lights for free. I'm only going to this shop from now on.

Victor Vo

20:17 04 Jul 21

I am a beginner bike rider, and went to Bike Farm with a recommendation from my sister to buy a commuter bike. Anna, the associate that helped me, was very patient with me and answered all my questions as best she could. When she didn't know an answer, she called out to the many other knowledgeable workers there. Willie, with all of his biking expertise, helped me choose a bike, and gave me tips on how to handle hills, how to find cycling groups if I wanted to, taught me how to properly load a bike into the car. Everyone was super helpful. The shopping experience was very relaxing. They let me ride 6 or 7 different bikes and allowed me to ride them multiple times. They also listened to me when I said that I had an issue with one of the shifters. I thought it was a problem with my riding technique, but turns out the chain was a bit stretched at that point. At no point did I feel pressured to buy a specific bike or more expensive bike. Overall, it was a pleasant 1.5 hours that resulted in a purchase that I feel strongly and comfortable about. I would recommend people check out bike farm if they're looking for an awesome bike shop. They also sell longboards and breathy attire, which I thought was neat.

Alex Gurge

15:43 31 May 21

Non pretentious get you what you need and riding store. The repair department is amazing and got me the part that would be enough for what I'm doing and not what they could upsell me on. Doesn't hurt that they're pretty cool to talk to and have good music playing.

Gary Gabriel

03:36 29 May 21

Great bike shop. Anything you could or would need for your bike. Friendly ,helpful, knowledgeable staff. Who could ask for anything more?

Beresford Brooke

20:05 15 May 21

I've been here twice, when arriving in ATX to get my first commuter and again when leaving for Chicago because I needed a more winterizable bike. All of the staff were lovely at all times I've visited and super, super helpful. I would recommend the bike farm to anyone in the area. Do call ahead before visiting as they get trade in pretty frequently and stock changes.

Tanis Contreras

03:49 17 Apr 21

I never write reviews but this hands down my favorite bike shop. Went to buy my girlfriend a bike two weeks ago and the service was incredible. I fell in love with the gravel bikes they had in stock and buying a Felt Broam 60 today. They helped answer my questions and even offered me a fair price for my old bike. Everyone is willing to help and answer questions. If you need a bike, GO TO BIKE FARM! You won’t regret it.

Karen Short

15:58 08 Apr 21

Took my bike in for a tune up and they fixed my issue with my chain and cleaned it so well it looks brand new! It honestly rides even better now than when I first bought it. Thank you bike farm! 😎

Kevin Marshall

19:44 18 Mar 21

These folks are awesome! Brought a bike in for new brakes and they did a great job and turned it around quickly for me. I will definitely be shopping here when I am ready for my next bike.

Jake Wells

19:59 13 Mar 21

Initially when I decided to buy a new bike I was filled with a lot of anxiety and questions about what kind of bike would be best for me. I only had a vague idea of what I needed in a bike, and was so used to shops not having anything in my size. All of that anxiety disappeared when I met Willie and was greeted as soon as I walked up. Willie knew exactly what to ask and had all the knowledge we needed to narrow down the variety they had available to find exactly the kind of bike I needed. He made sure it was a good fit not only for my body but also for my lifestyle and made sure I was absolutely comfortable with what I found. I will absolutely be coming back whenever I need supplies or repair work done! Austin Bike Farm is a local gem that absolutely deserves your business!

Amanda M

17:52 01 Jun 20

I will 100% shop here again. We showed up 10 mins to close on Saturday(unknowingly because their hours are not right on Apple Maps) and we purchased two bikes at super good prices! I ended up having to bring my bike back to exchange today since the frame was one size too small and they had no problem whatsoever! They didn’t have a size bigger in that specific style put together yet so they went in their shop and built it for me while I waited. Also purchased a cute little cow print helmet for our little boy and some water bottles and holders for them. Everyone was really nice!

Trina Hi

15:15 24 May 20

I was impressed with the knowledge and help from everyone here. If you are looking for a bike I highly recommend you try this place out. From a new bike rider to experienced there is something for everyone. I’m so glad I found the bike farm.

Randolph Bias

16:53 20 May 20

Wow. My wife needed a bike. I talked with "Paul." He heard our requirements, pointed us to the right bike (online), and we said we'd take a look and then come in to look at it. My wife and I looked at the bike online, decided it was just right, called Paul back and bought it sight-unseen, and it appeared at our door in 90 minutes. She loves it. What great service! Thanks, Paul!!

Alison Mooney

15:20 20 May 20

Bought a bike for daughter and husband. They were pretty busy, but staff did a great job helping us out. The bikes are outdoors, just as a heads up if you are bringing heat sensitive kids like I did, LOL. We bought new bikes, but they had a pre-owned as well. Good selection and variety of price points as well.

Erica Sturkie

16:45 02 May 20

Bought my first hybrid bike from here yesterday. Great customer service and salespeople are super friendly! They helped me and my husband find the best bike for our size and budget, and even helped us install a bike holder onto the bike of my car. I would highly recommend them to anyone looking for a bike and wants to keep it local. 10/10

Grant Neeley

15:32 29 Apr 20

If I could give these guys 100 stars I would. There customer service is excellent, the mechanics are amazing and they always have local events going on. I traded my hard tail in to get my first full suspension mountain bike and got more than I expected as a trade in. This is place to go if you want top notch service..Other bike shops I have been to, I either had to wait several days just to get an appointment or to get parts in..ridiculous.. Not these guys in and out in less than an hour for whatever I need. Don’t waste your time with other shops go here!

Sarah Dunham

21:30 10 Apr 20

Bought my first road bike from them, absolutely wonderful experience. The gentlemen who run this bike shop are great and super helpful, tell you exactly what you need and can help you find exactly what you're looking for!

Valentine Kropov

17:27 16 Mar 20

Super cool place! They sold me used spare parts and saved my old bicycle w/o playing fortune. Will come back again! Today, actually ;)

Ooo Ooo

16:52 13 Mar 20

Super unhonest people I came with my bike ibis mojo mint condition with lots and lots of extras they offered me super low ball price 300$ when I've asked whay is the offer so low the guy was very rude with his answer and change attitude not nice ppl very unhonest sales representative give your money to people that care about you and not only your money.

Greg Morris

00:24 29 Jan 20

Wonderfully great Shop I recommend the shop to anyone sorry for taking so long to write my review

travis timm

22:19 06 Jan 20

Best bike shop in Austin hands down. I have purchased two bikes from this shop and have had a really great experience each time. I now come here for all my maintenance/upgrades because they are always fair and honest. I highly recommend this shop to anyone looking to get into any kind of biking. They have a great selection and make you feel like family. EDIT: After looking at other reviews I felt it important to note that they moved to a new location off Burnet and now store basically everything inside. I liked the shop before they moved, but I will say the new location is a lot nicer for sure.

As The Crow Flies

18:56 04 Dec 19

This place rocks. Always has. Owen always has the best, nicest, and helpful staff. It’s an Austin institution!

Michael Gonzales

21:55 05 Nov 19

Took in two bikes to get tuned up. They were up front about cost and had them ready the next day. Great new location makes it easy. Will be going back.

Cade Davis

01:27 16 Oct 19

Had a great experience here. Lex helped me get my first mountain bike and was really helpful and friendly. Can't wait to check out all the trails Austin has to offer.

Ben Cowan

20:03 11 Aug 19

I have bought 3 bikes from them now. I am definitely lacking in my bike mechanic skills and they have been super helpful everytime I show up with questions. For example, the other day, I brought my road bike in because the front derailur would not shift. Instead of seeing an opportunity to sell me some new components and charge me for labor, they identified the issue (dirt clogged front derailur), cleaned it to where it worked again and didn't charge me for it. I'm sold on these guys, they have earned my loyalty.

Anamika Prasad

01:04 08 Jul 19

Helpful, generous and quick service! I love this place. I’ve been riding a refurbished bike I got from Bike Farm two years ago and I get it tuned up there every year. They do a wonderful job at a reasonable price, and it never takes longer than 2 days.

Chris Pillow

20:39 26 Jun 19

Good deals and good selection. Bikes are stored outside in the elements though. I bought a "new" bike that had basically been sitting outside for 3 months, and I had to replace the brake pads, cables and housing, and rebuild the bottom bracket to get it into riding condition. Good thing it was on sale.

A XD

18:56 04 Jun 19

One of the best bike shops in town. Great prices on spokes, tubes, wheels, and their repair costs are affordable. Excellent selection of bikes. They have squeezed me in for a walk in repairs on several occasions. Great range of lights from high to low prices and lumens.

Tom Miserendino

23:24 14 May 19

Great shop! Fixed my flat in no time at all. Definitely will be coming back.

Aerica Carter

23:36 11 May 19

It has been a while since I've had a bike and I'll be the first to admit that I was going in fairly blind. I was a little nervous about all of the different styles, gears, chains, brakes, sizes and finding the right one for me. We were greeted by Lex and he explained what to look for when buying a bike. He recommended some styles of bikes for me and adjusted them so I could test ride them. I found a great bike for a great deal. I'm very happy with my purchase and will be returning for any future purchases and recommending Bike Farm to my friends and family. Thank you for being so amazing and helpful Lex!

Stephen Poole

16:01 27 Apr 19

Fantastic, from beginning and after sale. Outstanding support from great people. Definitely will recommend!

Andrew Traugott

00:08 31 Mar 19

Great people with local roots. Bike farm has helped me out in a bind on more than one occasion. Bikes, goodies, and general maintenance to fit all budgets. Clown Dog Bikes is tight too tho..

Joe F

23:42 18 Mar 19

Wide selection of new and used bikes for just about every ride style and rider shape and size. Solid Austin character and community minded!

P Petrov

00:26 06 Mar 19

I've had it with these guys! Came here regularly, really tried to develop a relationship, to support what looks like a cool neighborhood bike shop. Dropped quite a bit of money on purchases and repairs. For all that, I didn't want any special treatment, but thought that basic honesty I've deserved. Yesterday I came because I felt a slight hop on the rear wheel of a bike. Asked them to true it; owner suggested that I leave both wheels. Today I came to pick them up. I asked straight away whether they both needed truing. The mechanic responded that only one needed it. I was still charged for two, because that's how many I had left; never mind that the owner suggested that I do. I won't be coming here anymore; and I suggest that you don't either.

A Google User

01:46 05 Sep 18

Jay, Shawn, and Paul were awesome to work with. Picked up a titanium bike and couldn't be happier. Thanks so much!!

Ramsey Gazal

15:13 28 Aug 18

I went to ask questions about my bike and the guy who helped me kept talking down to me and seemed very annoyed by my presence. They had a lot of cool bikes though

Ryan Rice

23:27 13 Aug 18

Super fast service. Helped me save money. Highly recommend.

joe Kool

04:00 02 Aug 18

Worst place ever, I went there to get my bike fixed because my chain kept popping off, they said I needed a new gear. But when they switched it out and returned it to me it still didn't work. Then the told me that I needed a different type of chain ring and wouldn't switch it with the bad one they put on or give my money back. I later called them because I realized they switched out my chain they said it was because my other one was getting old even though it worked just fine. They been charged me 25 dollars for the chain that I didn't ask for!!! DO NOT GO THERE! They care about money more than their costumers!

Marco Gonzalez

20:01 08 Jun 18

These guys really care about the customer. After being turned down by 2 different bike shops previously for truing my bicycle tire, Mike at bike farm worked some magic and fixed it . I was told by the previous bike shops that it wasn't fixable and I would have to buy a new rim which ranged from $45-$85. Bike farm saved me money today and expressed excellent customer service and support. I had to drive from Kyle as well and it was totally worth it. Thanks guys!

J. Cone

20:17 13 Feb 18

What a good bike shop. My wife and I were just getting into cycling and purchasing our first road bikes. Paul took great care of us. He was super informative about everything, explaining proper sizing and more technical details. He never tried to pressure us into buying anything more than we needed. They have really good selection of bikes – new and used – as well as accessories. Great shop!

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